Privacy Policy
This Privacy Policy explains how Proper Plane collects, uses and protects personal information when you visit our website or place an order at www.properplane.com.
By using our website, creating an account or placing an order, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect the following information:
- your name and surname
- email address
- phone number, if provided
- billing and shipping address
- order details and order history
- payment status
- IP address, browser type, device information and website usage data
We do not store full payment card numbers on our website.
How We Use Your Information
We use your personal information only for purposes related to our website and your orders, including:
- processing and managing your orders
- producing and shipping the items you ordered
- contacting you about your order, payment or delivery
- providing customer support
- improving our website and services
- preventing fraud, abuse or unauthorized access
- meeting legal, tax, accounting or customs requirements
Payment Information
Payment card transactions are processed securely by our payment provider. Proper Plane does not receive or store full payment card details.
We may receive limited payment-related information, such as payment confirmation, transaction status or payer details, where necessary to process your order.
Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers only when required to process your order or operate our website, including:
- payment providers
- postal and courier services
- customs or tax authorities, where required
- website hosting and technical service providers
- email and communication service providers
- analytics or security services
These parties may access only the information necessary to perform their services.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember your preferences, improve website performance and understand how visitors use the website.
You can disable cookies in your browser settings. However, some parts of the website may not work properly without cookies.
Data Storage and Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse or disclosure.
However, no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
How Long We Keep Your Information
We keep personal information only for as long as necessary to process orders, provide customer support, comply with legal, tax, accounting or customs obligations, and protect our legitimate business interests.
Your Rights
Depending on your location, you may have the right to request access to your personal information, correction of inaccurate information, deletion of your personal information, restriction of processing, or objection to certain types of processing.
To make such a request, please contact us by email: a.belov@properplane.com
Links to Other Websites
Our website may contain links to other websites. We are not responsible for the content, privacy policies or practices of third-party websites.
Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Proper Plane
Bielov Oleksii
Karpatska Str. 10/3
Lviv 79017
Ukraine
Email: a.belov@properplane.com